Returns and Refunds Policy
Returns and Refunds Policy
Last updated: August 2026 · Official domain: https://cormacdoyle.com · Contact: info@cormacdoyle.com
IMPORTANT NOTICE: WE DO NOT OFFER FREE RETURNS — THE COST OF RETURN SHIPPING IS BORNE BY THE CUSTOMER. All costs associated with returning items are the customer's responsibility. This does not apply where an item arrives faulty, damaged or not as described, in which case we cover the return cost.
Returns
Can I return my order?
Yes. If you're not satisfied with your purchase, you can return the item within 30 days of the delivery date.
To be eligible for a return, the following conditions must be met:
- The product must include all parts, components, accessories and original packaging, exactly as received.
- Only normal signs of inspection are accepted. Items damaged by misuse, neglect or improper handling will not be accepted.
- Products subject to hygiene requirements must be cleaned before being returned.
- Any defect or damage should be reported promptly on delivery.
Returns are processed within 7 business days. If all conditions are met, the return will be formally approved within this period.
We reserve the right to refuse a return where we have reasonable grounds to believe the item has been used, damaged or altered in a manner unrelated to Cormac Doyle.
How to return an order
If your order meets the conditions above, follow these steps:
- Send an email to info@cormacdoyle.com
- Include the following in your email:
- Order number
- Reason for return
- Photos of the product (required in case of damage)
- Full name
- Customer address
Once we've received your email, we'll provide the exact return address.
Do not send the parcel to the sender's address. The correct return address will only be provided once your request has been approved. Return shipping costs are borne by the customer.
Right of withdrawal (14-day cooling-off period)
Consumers (natural persons buying for non-commercial purposes) have the right to withdraw from an order under the following conditions. This right arises under the EU Consumer Rights Directive, transposed in Ireland by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
A. Conditions
The withdrawal period is 14 days from the date on which you, or a third party designated by you (other than the carrier), take possession of the item.
You may also withdraw at any point before the item is delivered, including while the order is in transit.
To exercise your right of withdrawal, notify us clearly by email at info@cormacdoyle.com before the 14-day period expires. You may use the model withdrawal form, but you are not required to.
Once you have notified us, you have a further 14 days to send the item back.
B. Orders in transit
If your order has already been dispatched or is in transit, you may still withdraw. Notify us by email, and either refuse delivery or accept the parcel and return it in line with the instructions above.
To speed the process up, you can send us proof confirming that the return parcel has been dispatched.
C. Consequences of withdrawal
If you withdraw from a purchase, we will reimburse all payments received from you, including the cost of standard delivery. Where you chose a delivery method more expensive than our standard option, we reimburse the standard amount and not the supplement.
Reimbursement will be made without undue delay and at the latest within 14 days of the day we are informed of your decision to withdraw.
We may withhold reimbursement until we have received the item back or until you have supplied evidence of having sent it back, whichever happens first.
Reimbursement will be made using the same payment method you used for the original purchase, unless expressly agreed otherwise. No additional charges apply to the refund.
You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Faulty, damaged or incorrect items
Where an item arrives faulty, damaged, incorrect or not as described, your statutory rights under the Consumer Rights Act 2022 apply, in addition to the 14-day right above. You may be entitled to repair, replacement, price reduction or refund.
In these cases we cover the cost of return shipping. Send photos to info@cormacdoyle.com and we will arrange it.
Statutory rights and complaints
Nothing in this policy limits your rights under Irish and EU consumer protection legislation.
If you believe your rights as a consumer have not been respected, you may bring a complaint to the Competition and Consumer Protection Commission (CCPC) in Ireland.
Consumers resident elsewhere in the EU may seek assistance from the European Consumer Centre (ECC) network.
The European Commission also provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
Return address
Returns must be sent to the return address we provide by email once your request has been approved, at the customer's cost.
Production and delivery
Our products are manufactured and shipped from international warehouses, including China.
Delivery times may therefore vary depending on destination and logistical factors. By placing an order, the customer confirms that delivery may be made directly from our international distribution centres.
We work only with carefully selected suppliers and aim to ensure high quality regardless of the product's origin.
Cormac Doyle Email: info@cormacdoyle.com Website: https://cormacdoyle.com
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